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Central Veterinary Corporation Privacy Policy

Effective date: December 16th 2025
Central Veterinary Corporation (“Central Vet,” “we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Central Vet App and related services.

1. Information We Collect

We may collect the following types of personal information:

  • Client Information
  • Name
  • Email address
  • Phone number
  • Address

Pet Information

  • Pet name, species, breed, age
  • Medical history and treatment records

Account & Usage Information

  • Appointment details
  • Messages exchanged with our veterinary team
  • App usage data related to service functionality

Payment Information

  • Payment details are processed through secure third-party providers.

2. How We Use Your Information

We use personal information to:

  • Provide veterinary services
  • Schedule and manage appointments
  • Communicate with you about your pet’s care
  • Send appointment reminders and service notifications
  • Improve our services and client experience
  • Comply with legal and regulatory obligations

3. Consent

By using the Central Vet App, you consent to the collection, use, and disclosure of your personal information as described in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 9).

4. Service Providers (Including Digitail)

Central Vet uses third-party service providers, including Digitail, to help operate the app and manage veterinary records.
These providers process personal information on behalf of Central Vet and are required to protect it in accordance with applicable privacy laws.

5. Information Sharing
We do not sell personal information.
We may share information:

  • With service providers necessary to operate the app
  • When required by law
  • With your consent

6. Data Retention

We retain personal information only as long as necessary to provide services and meet legal and regulatory requirements.

7. Security

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, or misuse.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deactivation of your account

9. Contact Us

For privacy questions or requests, contact: support@centralvet.ca

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and within the app where required with an updated date.